BISP Appeal Process: A Step-by-Step Guide for Mistakenly Disqualified Applicants (2025 Update)
BISP Appeal Process
Many deserving applicants are mistakenly ineligible from the Benazir Income Support Programme (BISP) due to wrong data, verification issues, or outdated info. If your CNIC shows “Ineligible” below the 8171 system, but you know your household qualifies for financial assistance, you have the correct to file an official BISP Appeal. In 2025, the government has improved the appeal and re-verification scheme to brand it easier for eligible relatives to regain their benefits smoothly.
Below is the complete guide for Pakistanis who were mistakenly removed and want to restore their eligibility through the official appeal process.
Quick Information Table for BISP Appeal Process
| Program Name | Start Date (Appeals 2025) | End Date | Type of Assistance After Approval | Application Method |
|---|---|---|---|---|
| BISP Appeal / Re-verification Process | January 2025 (ongoing) | No fixed deadline | Restoration of quarterly BISP instalments (approx. Rs. 13,500) | Offline (Tehsil Office Visit Required) |
Who Can File an Appeal Under BISP?
You are eligible to submit a BISP Appeal Process if:
- Your status recently changed from eligible to ineligible
- Your PMT Score (poverty score) was incorrectly calculated
- Your household data is outdated or incomplete
- Your biometric verification failed
- Your CNIC or family information was not updated in NADRA
- You faced technical issues during verification
Who Cannot Appeal?
- Government employees
- People owning large assets or high-value vehicles
- Higher-income families (based on verified PMT score)
- Permanently disqualified households with no data issues
Step-by-Step BISP Appeal Process for Disqualified Applicants
Step 1: Check Your Status Online
Before filing an appeal, confirm your status:
- Visit 8171.pass.gov.pk
- Enter your 13-digit CNIC
- Complete the CAPTCHA
- If the result says “Ineligible” or “Verification Required”, continue with the appeal
Step 2: Visit Your Nearest BISP Tehsil Office
Take the following documents with you:
- Original CNIC
- Screenshot/print of your ineligibility message
- Old BISP registration slip (if available)
- Utility bill (optional but useful for address verification)
- Children’s B-Form (if receiving child support)
- Proof of financial hardship (optional)
At the office:
- Request the Appeal Form or Re-verification Form
- Fill it carefully
- Submit it at the Appeals / Complaints Desk
Step 3: Identity & Data Re-verification
After submitting your form:
- Your CNIC will be rechecked
- You may be asked to update data at NADRA
- Biometric verification may be required
- Your case is forwarded to the BISP verification team
Processing time: 15–45 days
Difference Between “Ineligible” and “Verification Required” Status
| Status | Meaning | Next Step |
|---|---|---|
| Ineligible | Based on PMT score, income, or missing data you are disqualified | File appeal if you believe it is a mistake |
| Verification Required | Your case is incomplete, pending documents, or under review | Submit documents or wait for processing |
Tip: “Verification Required” does not mean rejection. It means your file is still active.
Important Documents Checklist
Before visiting BISP, ensure you carry:
- Original CNIC + photocopy
- Disqualification SMS screenshot (from 8171)
- Utility bill
- Children’s B-Forms
- Income loss proof (optional)
- Old BISP registration slip
- Any document showing change in household condition
What to Do If 8171 Helpline Is Not Responding
If you cannot reach 0800-26477, try:
- Visiting the nearest BISP Tehsil Office
- Filing a complaint at: complaints.pass.gov.pk
- Checking status again on: 8171.pass.gov.pk
- Following official BISP social media pages
- Asking Union Council about mobile registration vans
Avoid agents or middlemen — BISP services are 100% free.
What Happens After Submitting an Appeal?
- Your appeal is reviewed at district and national levels
- Processing may take 2 to 6 weeks
- If approved, you will receive an SMS from 8171
- Your next instalment resumes automatically
- If rejected, you may not get a message — so keep checking online
Can You Appeal Again If Rejected?
Yes, but only if:
- There is a major change in your household
- You update your CNIC or family record in NADRA
- Your district is included in a new NSER Survey
Multiple appeals without new data are not allowed.
Frequently Asked Questions (BISP Appeal Process)
Can I file a BISP appeal online?
No. Appeals are submitted only at the Tehsil BISP Office.
How long does the appeal process take?
Usually 15–45 days.
What if my appeal is rejected?
Wait for the next NSER survey or update NADRA data and reapply.
Can biometric failure lead to ineligibility?
Yes — but it is easily fixable through re-verification.
Can I appeal without any documents?
No — CNIC and proof of status are required.
